FAQ

❓ Where can I purchase KRNJI™ products?

KRNJI™ is an online-only brand.
All purchases can be made directly on our website: https://krnji.com

❓ Do you have a physical store?

We currently operate online only and do not have a physical store.

❓ Is product availability updated on the website?

Yes, all products, sizes, and pricing shown on our website reflect our current inventory.
We regularly update availability based on stock.

❓ Where can I stay updated on new collections?

We release new drops and updates on our Instagram (https://www.instagram.com/krnji_/) and WhatsApp Channel (https://whatsapp.com/channel/0029Vb7hBMn3bbUuetXaY92O)
We recommend following us to stay updated.

❓ What payment methods do you accept?

We accept all major online payment methods.
Cash on Delivery (COD) is not available at the moment.

❓ How do I choose the right size?

A detailed size chart is available on our website.
We recommend checking it before placing your order.

❓ Do you offer returns or exchanges?

We request customers to refer to the size chart before placing an order.
Returns or exchanges are not applicable for size-related concerns (refer policy – https://krnji.com/refund_returns/).

However, in the rare case of any defect or damage, we will assist you.

❓ What if I receive a defective product?

All products are thoroughly checked before dispatch.
In case of any defect or damage, please contact us—we will assist you.

❓ How long does delivery take?

Orders are typically delivered within 3–7 working days, depending on your location.

❓ How can I track my order?

Once your order is shipped, tracking details will be shared via WhatsApp or email.

❓ Can I order via WhatsApp?

Retail orders are accepted only through our website for a seamless experience.

❓ Where can I check your return & refund policy?

You can refer to our Return & Refund Policy page available on the website (https://krnji.com/refund_returns/).